Shipping Policy and Returns/Exchanges


Shipping Policy

Orders are generally shipped within 48 hours Monday - Friday 9am - 5pm. If an item is out of stock our team will contact you. Usually, if we receive an order by 2pm it will almost always be shipped the same day.


We use the following carriers to deliver our orders:

Australia Post
DHL Express
Couriers Please

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates within Australia

REGULAR POST All Orders Over $100 FREE
Under $100 Flat Rate  $9.50
 EXPRESS POST Within Australia via Australia Post

Flat Rate


PICK UP (by appointment only)
Contact us to organise pick up from   Hornsby



Occasionally we offer special deals on Shipping so be sure to look out for these :)

International Shipping

We currently can only ship to USA and New Zealand due to COVID-19 delays and deliveries will take longer than normal.

We can currently only ship overseas via Australia Post - allow 10+ business days for delivery*

Shipping to New Zealand $25

Shipping to the USA $35

*Standard delivery times between metropolitan areas of major cities, excludes time in customs if applicable & may be subject to unavoidable delays. We are very sorry but these delivery times are not guaranteed, due to the fact that as soon as it leaves our warehouse it is out of our control.

INTERNATIONAL CUSTOMERS PLEASE NOTE: All import taxes, brokerage fees & duties are payable by the customer. Saucy Ladies Intimates is not responsible for these charges and does not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your country's customs department to find the guidelines around importing from Australia. Sorry, but we cannot alter the commercial invoice, this practice is not permitted by the Australian Customs and there are heavy penalties imposed. If an international parcel is returned to us due to unpaid import taxes, duties or any other costs or reasons imposed by the destination country or if parcel is refused acceptance or undeliverable, Saucy Ladies Intimates will provide refund excluding postage upon receipt of the parcel back to Saucy Ladies Intimates' warehouse.

Back Orders 

If an item goes on back order we will notify you and give you the option of cancelling your order or shipping you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns, Refunds & Exchanges

We do not refund or exchange sale items unless faulty. If you are unsure about sizing or we do not have measurements displayed just drop us an email and we can measure up for you.

Your item must be in its original unused condition to be returned, with tags attached.

Clearance items can not be returned.

Items must be returned within 30 days of purchase.

Unless item is faulty you will be responsible for the return delivery cost. 

Please email to request a refund/return/exchange.

Mailing address for returns:

Saucy Ladies Intimates

P.O. Box 2134

Hornsby Westfield NSW 1635

Return Exceptions

Some items cannot be returned if they are opened. These include intimate items such as vibrators, Kegel balls, oils, panties, stockings etc for obvious reasons.

Merchandise that has been worn, (apart from being tried on) used or altered will not be accepted for return or exchange.

We do not charge a re-stocking fee but we do not refund the original shipping that you paid on the order unless the item is faulty or misrepresented.


If your clothing item is in like new condition, with tags attached, you may exchange your item for a different size or colour where available. You will have to pay return shipping unless your item is faulty.